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Refund Policy

       

Returns, Refunds, and Cancellations

   

Return & Refund Policy

   

Non-Refundable Items:
        Personalised or bespoke number plates are non-refundable once the order has been placed, as these items are made to your specifications. Furthermore, sale items and items purchased with a coupon are final sale and non-refundable. They cannot be refunded or returned.

       

Returns:
        Returns are only accepted if the goods are damaged or faulty upon arrival. You must contact us as soon as delivered with photographic evidence to process a return. Consequently, no refunds will be issued for change of mind or if you want to cancel an order once it has been processed. If your product is faulty or incorrect, we will rectify the issue and send you a replacement or rectified item, but no cash refunds will be issued.

       

14-Day Refund for Non-Personalised Items:
        We offer a 14-day refund for new, unused non-personalised items such as number plate holders or screws, provided they are returned in their original packaging and in resalable condition. This policy does not apply to bespoke or personalised items, including custom-made number plates, which are non-refundable.

   

Cancellation Policy

   

If you wish to cancel your order, you must do so within 15 minutes of placing the order. After this time, production begins, and therefore no cancellations will be accepted.

       

Sale Items & Coupons

   

Sale items and items purchased using a coupon are final sale. These items are non-refundable and non-returnable.

       

Exchanges

   

We will only exchange items if they are defective. If you need to exchange a product for the same item, please send us an email at refunds@carnumberplates.shop with your order number and a note explaining the issue. Subsequently, we will assist in getting the item rectified and returned to you.

   

Important Notes on Refunds and Cancellations

  • No refunds will be issued for personalised or bespoke items once they are made.
  • Sale items and items purchased with coupons are final sale and are non-refundable.
  • We do not offer cash refunds for bespoke items. If a product is faulty, we will rectify the issue and send a replacement, but no refunds will be processed.
   

Delivery Policy

   

Manufacturing and Dispatch: Orders will be manufactured and dispatched the same day, provided the order is placed before 3 pm (1 pm on Monday). Orders placed over the weekend will be dispatched the next working day.

       

Delivery Options:

  • Standard Delivery (2-4 Working Days)
  • Express Delivery (1-2 Working Days)
  • Guaranteed Next Day Delivery (Order before 1pm) *NOT including Bank Holidays
  • Same Day Collection (Call to Confirm Time): Free
   

Important Notes:

  • If the wrong Shipping Address or postcode is entered, we will attempt to contact you by phone and email. If we cannot reach you, your order will remain on hold until you contact us. Accuracy of postcode details is essential.
  • Car Number Plate Store UK cannot guarantee delivery times and is not responsible for postal delays or any failures outside our control.
  • We are not liable for issues arising from selecting the incorrect postage method or if a UK delivery chosen for a non-UK address.
  • Lost items are not considered lost by couriers until 14 days after posting.
  • If a non-signed-for delivery method is selected, we are not liable for lost or missing items. We will provide tracking details, but it is your responsibility to follow up with the courier.
  • If a courier attempts delivery twice and you are unavailable both times, the goods will be destroyed. We will not replace items destroyed by the courier. You will be required to purchase a new product.
   

Damaged Goods & Quality

   

Replacement Policy: If you receive damaged goods or goods that do not meet our quality standards, please email us with photographic evidence. We will only process replacements for damaged goods once we have received photographic proof. All products are quality checked before leaving our premises. For this reason, no refunds or replacements will be processed without this photographic evidence.

       

Number Plate Installation & Warranty

   

Installation Guidelines:

   

Our number plates are designed to fit standard UK sizes but do not come with pre-drilled holes or adhesive backing. We recommend using strong double-sided sticky pads or number plate holders.

       

Screws & Warranty:

   

Do not use screws with our number plates (2D, 3D, or 4D). Using screws will void your 3-year warranty as it compromises the structural integrity and lifespan of the plates.

       

Need Assistance?

   

If you have any questions or need help with your order, please contact us at info@carnumberplates.shop

       

Car Number Plate Store UK
    Car Number Plates Store UK, Edmund house
    12-22 Newhall St, Birmingham B3 3AS